Everything you need to know about delivery
From our hands to yours
Local delivery
Personally delivered by our TC driver. Please inspect the item upon handover — if you're not satisfied, you may return it on the spot. Emirates ID is required at the time of delivery. A 3-day return policy applies from the date of delivery.
Please note: Free delivery does not apply to heavy items such as luggage bags, regardless of order value. Applicable fees will be calculated at checkout.
International shipping
Shipping fees are calculated at checkout based on the destination country and the weight of your order.
Within 48 hours of payment confirmation, excluding weekends and public holidays.
Please note: Free delivery does not apply to heavy items such as luggage bags, regardless of order value. Additional shipping fees for these items will be calculated at checkout.
Please note: Shipping fees do not include customs duties or import taxes. Any such charges are determined by the destination country and remain the sole responsibility of the customer.
Country-specific requirements
Saudi Arabia
Fine jewelry requires an original stamped invoice for customs clearance — please confirm this is included in the item description before ordering. A valid Saudi Post SPL National Address (8-character short address, e.g. RCTB4359) is mandatory at checkout. Missing or incorrect SPL details may result in delays, returns, or additional charges.
India
Due to Indian import regulations, only brand-new items may be shipped to India. Pre-owned, consignment, or previously worn pieces cannot be imported. Only items from our Brand New Pieces collection are eligible for delivery to this destination. Non-compliant orders may be cancelled.
Egypt
We operate a dedicated Egypt store at eg.theclosetonlineshop.com. Orders from our UAE selection are possible but subject to customs duties, import taxes, and extended delivery timelines. We have successfully facilitated such orders for customers willing to wait and cover the applicable charges.
For Egypt enquiries, email us at eg@theclosetonlineshop.com
In-store pickup
Fully paid orders only
Items must be inspected in-store before leaving. At that point you may proceed with the purchase, request an exchange, or cancel. Once taken from the premises, the sale is final.
Orders not collected within 3 days are automatically marked as completed and accepted. No refund, exchange, or cancellation will be permitted thereafter.
Customs & duties
All import duties, taxes, and clearance fees applicable in the destination country are the sole responsibility of the customer. These charges are non-refundable, including in the event of a return or refused delivery. We recommend consulting your local customs authority for estimates prior to ordering.
We are legally required to declare the full invoice value on all shipments. We cannot undervalue parcels or mark them as gifts.
You confirm your agreement to pay any applicable customs charges upon import.
Returns
Free
Local returnsLocal returns are complimentary. Contact us to arrange collection and we will take care of the rest.
Customer responsibility
International returnsAll costs — including outbound and return shipping, customs duties, and taxes — are borne by the customer.
