Our return policy
Your trust matters — here's how we handle returns
Sale items
All shop sale purchases are final. No returns or exchanges are accepted, in accordance with United Arab Emirates law applicable to pre-owned items.
United Arab Emirates orders
Item must be in the same condition as received, with full original packaging (dust bag, cards, etc.). The Closet security tag must remain attached for the return to be accepted.
International orders
Item must be returned in the same condition, with full original packaging (dust bag, cards, etc.) and The Closet security tag attached.
Once the returned item is received and inspected, the refund is initiated within 24 hours. Refunds are processed via the original payment method and may take 7–10 working days to reflect.
A tracking number is mandatory for all international returns.
Please note: To avoid unnecessary returns, we encourage you to carefully review all product descriptions and photos before purchasing. Feel free to request additional images or details prior to placing your order.
In-store pickup
Items must be inspected in-store before leaving. At that point you may choose to:
- Proceed with the purchase
- Request an exchange
- Cancel the order
This must be confirmed before leaving the premises. Once an item has been taken from the store, the sale is considered final and binding — no refund or exchange will be permitted.
Uncollected orders: Orders not collected within 3 days are automatically marked as completed and accepted. No refund, cancellation, or exchange will be permitted thereafter.
Shipping
International orders are dispatched within 48 hours of payment confirmation, excluding weekends and public holidays.
