Shipping policy – THE CLOSET

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The Closet: Buy & Sell Designer Handbags

Open in The Closet app
  • FREE SHIPPING ON ORDERS OVER AED 3,000
  • 4-HOUR DELIVERY IN DUBAI

  • HASSLE-FREE RETURNS ONLY IN UAE

  • SAME/NEXT DAY DELIVERY IN UAE

Shipping policy


 

Local and International Shipping

Local Delivery:

  • For orders below AED 3,000 we are charging a shipping fee of AED 35.
  • We offer free local delivery on all orders above AED 3,000
  • High-Value Items (Above AED 7,000):
    For items above AED 7,000, we will deliver them personally with our driver. You are welcome to inspect the item at the time of delivery. If you are not satisfied, you can return it immediately, as the driver will wait for you to check the item. Please ensure you have your Emirates ID with you, as the driver will request it at the time of delivery.

International Shipping:

  • Enjoy free international shipping for orders above AED 3,000 (approx. $850).
  • We ship international orders within 48 hours after receiving payment (excluding weekends and public holidays).

 

Customs and Duties
  • Customs Charges: You will be responsible for paying any customs charges applicable in your country. Unfortunately, we do not have information on the specific customs fees in your country. We recommend checking with your local customs office for detailed information.
    Customs and duties are government-imposed fees. Please note that these charges are non-refundable in the event of a return.
  • Invoice Declaration: We are required to declare the full amount of the invoice on all shipments due to strict customs regulations and shipment insurance policies. We mark all our shipments as “used items” to potentially reduce the customs charges, but we cannot mark them as “gifts.”
  • Customer Confirmation: We will proceed with shipping your order upon your confirmation that you agree to pay the applicable customs charges.
Returns

Local Returns:

  • Local returns are free of charge. If you wish to return an item, please contact us to arrange the return.

International Returns:

  • For international returns, all charges including shipment fees for both ways, return charges, and taxes will be borne by the customer.

If you have any questions or need further assistance, please feel free to contact us.

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