Customer service (UAE National) APPLY NOW
Dubai, UAE
Sales Department
Full Time
Job Title: Customer Service Representative
Location: [Insert Location]
Company: The Closet
Job Description:
We are looking for a dedicated Customer Service Representative to join our team. You will engage with clients, providing exceptional service and personalized assistance. The ideal candidate is skilled in communication, knowledgeable about luxury products, and committed to creating a premium shopping experience.
Key Responsibilities:
- Understand Customer Needs: Engage with clients to assess their preferences and provide personalized recommendations.
- Product Presentation: Highlight product features, benefits, and unique selling points.
- Inquiries & Follow-Up: Respond promptly to customer inquiries and conduct follow-ups to ensure satisfaction.
- Social Media Management: Handle customer interactions on social media platforms with professionalism and timely responses.
- VIP Service: Deliver a personalized shopping experience for high-net-worth clients.
- Issue Resolution: Address customer concerns with professionalism and empathy, ensuring a positive experience.
- Sales Support: Assist with product recommendations and enhance the shopping experience through upselling and cross-selling.
- Customer Feedback: Collect and relay customer feedback to improve service quality.
Requirements:
- Excellent communication and interpersonal skills.
- Experience in customer service, preferably in luxury retail.
- Familiarity with social media engagement.
- Strong problem-solving skills.