All our products are 100% authentic. With over 15 years of experience in the market, our highly trained authentication team carefully verifies each item. In addition, we utilize advanced authenticity verification technology approved by the Dubai Department of Economy.

Every purchase comes with a Certificate of Authenticity issued by our company, included in the invoice. This certificate guarantees a full refund if any item is ever proven to be counterfeit.

Each item comes with the specific inclusions provided by the consignor — this may include a dust bag, box, or both. To see exactly what's included with a particular item, please refer to the product page and check the description section, where all details are clearly listed.

We offer a variety of products, including both carefully chosen pre-owned pieces and brand-new items. All products, whether pre-owned or new, go through a strict quality and authenticity check. Our goal is to provide exceptional value while upholding the highest levels of quality, trust, and reliability for our clients.

New arrivals are released every Monday and Thursday. To stay updated, you can join our dedicated “Just Arrived” Instagram channel or simply follow us on Instagram, check our website, or browse the app on those days.

Simply send us a screenshot of the product via WhatsApp at +971 55 435 0365, and our team will gladly provide you with all the information you need.

UAE: We offer Cash On Delivery/Card on Delivery, and we accept Visa, Mastercard, Wire Transfers, Tamara and Tabby at our shops and as well as our website and app.

Rest of the World: We accept Visa and Mastercard on our website and our app as well as bank transfers.

Yes, The Closet is legally required to collect VAT on orders delivered within the UAE, in accordance with Law No. 52 of 2017, Article 29.

For UAE customers, both Tabby and Tamara are available for use in-store and online.

For international orders, Tabby is currently available for customers in KSA only.

You can choose Tabby or Tamara at checkout to split your payment — Tabby offers 4 interest-free installments, while Tamara allows you to pay in 3 easy payments.

Yes, we offer VAT refunds for tourists both in-store and online. To be eligible, please make sure to request the VAT refund at the time of purchase.

We ship your order within 48 hours of receiving your order, where transit time is as follows:

Orders are delivered on the same day or the next day, depending on your location and the item's location.

We offer free delivery and shipping for orders value of AED 3,000 (approx. USD 800) and above.

For orders below AED 3,000 we charge AED 35 for local delivery in UAE and for international orders, we ship using DHL Express.

Yes, we offer international shipping. Please note that customs duties and import taxes must be paid by the customer in their respective country.

While we'd love to help reduce or waive these charges, all our shipments are declared as “pre-owned items” in compliance with customs regulations and shipment insurance policies.

We are also required to declare the actual value of each item and cannot mark packages as “gifts.”

For more information on duties and taxes, we recommend checking with your local customs office.

For in-store purchases, all sales are final in accordance with our policy and UAE Consumer Protection Laws, as the items are pre-owned.

For online purchases, we offer a 3-day return policy if you are not satisfied with the product. To be eligible for a return, the black security tag must remain attached.

To help you make a confident purchase and avoid unnecessary returns, feel free to request additional details, images, or videos of the item — we're happy to assist!

If the item is returned with the security tag still attached, a refund will be issued to the original payment method. Refunds are processed within 7–10 business days, but please note that your bank may take up to 30 days to reflect the amount, depending on their internal processing.

If it has been less than 3 days since you received your order, you can request a return via our website. Alternatively, you can bring the item to the nearest branch within 3 days. Please note that terms and conditions apply.

Yes, we have a physical store in Dubai. You can find us at:

Town Centre Jumeirah, First Floor, Jumeirah 1, Dubai, UAE

We are open daily from 10:00 AM to 10:00 PM.

Yes. In the UAE, our boutique is in Dubai at Town Centre Jumeirah. We also have two boutiques in Egypt: Downtown Katamya in New Cairo and Galleria 40 in Sheikh Zayed City.

You can reach us at +971 55 435 0365.

Thank you for your interest in selling with us. You have three options:

Both options will provide you with an initial price estimate based on the photos, which may take up to 5 business days. If you accept the estimate, you'll need to bring the item to our store for a final valuation within 5 to 7 business days.

Yes, for selected item models. But the majority will be under consignment, where you can get a higher return.

We accept a curated selection of luxury brands, including:

If you're unsure whether your item qualifies, feel free to reach out to our purchasing team.

Yes. Our team can authenticate the item even without the original certificate or invoice.

Our commission rate varies based on the item's price range:

General items

Shoes

If you have questions about how your item will be evaluated, feel free to contact our team for a detailed quote.

We primarily operate on a consignment basis, where payment is made once the item is sold. In certain cases, we may offer an immediate cash payout for select items, subject to approval by our purchasing team. To find out if your item qualifies, please send photos via WhatsApp to +971 55 982 2907.

For any questions regarding your item's status or payments, please contact your Account Manager directly at +971 55 982 2907.

Our pricing is carefully set by our buying team, based on historical sales data of similar items. We also take into account the item's original retail price, condition, color, style, and current market trends to ensure a fair and competitive price.

Our consignment agreement has a minimum duration of 60 days.

You can check your item status via the consignor login app.

We require 10 working days' notice to check and prepare the item. A notification will be sent to you once ready.

We will contact you for any possible price reduction, subject to your approval; no changes are made without your consent.

Yes, we have “White Gloves Service” for more than 5 items valued at AED 20,000 or more.