About The Closet:

The Closet is a leading luxury e-commerce company specializing in pre-owned luxury. Our mission is to provide our customers with authentic, high-quality luxury items at competitive prices. With a strong commitment to customer satisfaction, we have built a loyal and diverse customer base worldwide. As we continue to grow, we are seeking a highly organized and detail-oriented Client Advisor to join our team.

Job Title: Client Advisor

Location: Town Centre Jumierah Dubai

Industry: Retail / Luxury Fashion

Employment Type: Full-Time

Job Summary:

We are currently looking for a dedicated and dynamic Client Advisor to join our team. The ideal candidate will be responsible for delivering exceptional customer service, building lasting client relationships, and ensuring seamless client experience.

Key Responsibilities:

               •            Greet and assist clients with a warm, professional, and personalized approach

               •            Understand client needs and recommend appropriate products or services

               •            Build and maintain strong, long-term relationships with clients

               •            Follow up with clients to ensure satisfaction and encourage repeat business

               •            Maintain a deep knowledge of the company’s offerings, services, and promotions

               •            Achieve individual and team sales targets

               •            Handle client complaints and resolve issues efficiently

               •            Collaborate with internal teams to ensure client satisfaction

Qualifications & Requirements:

               •            Fluency in Arabic is mandatory

•           Good command of English is also required.

               •            Syrian and Lebanese nationalities are preferred

               •            Proven experience in a customer-facing or sales role

               •            Excellent communication and interpersonal skills

               •            Presentable, professional, and customer-focused attitude

               •            Ability to multitask and work in a fast-paced environment

               •            Team player with a positive, proactive mindset

               •            High level of integrity and confidentiality

Preferred Background:

               •            Experience in luxury retail, hospitality, or client service roles is a plus

               •            Familiarity with CRM systems and customer tracking tools is an advantage

Benefits:

               •            As per the UAE LAW