Free Delivery for orders above AED3000
Frequently asked questions
How can I order?
If you are interested to order an item from The Closet, you can place an order online with simple check out steps or visit one of our retail shops in Jumeirah, Dubai.
Do you ship to my place?
We ship worldwide for free through SpeedEx Courier and Emirates Post using EMS Service with provided tracking number for easy reference and updates. We are shipping within 48 hours after receiving your payments (excluding weekends and public holidays) whereas the transit time is as follows: UAE within 2 days, Gulf countries Middle East 4-5 days EMS, rest of the world 4-7 days.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Shop sales are final, no returns, no exchange, nor refund due to the natural of the consigned item (Used).
Online orders (Local & International): If you are not satisfied with your purchase, you may return it for a full refund within 3 daysof the date received in the same condition, full packing (dust bag, cards...etc), and the closet's black secuity tag MUSTbe attached to accept returns. We will issue refund within 24 hours of receipt and all refunds will be done only through the original method of payment.
For international orders returns, a tracking number must be provided. In order to avoid unnecessary returns,please read the description and view the photos carefully and do not hesitate to ask more questions and request more photos.
Watches:Warranty of 3 days from the date of purchase (When watch is found to be in not proper working order.Proof of purchase is required.Exchange for equal value or more.Watches must be in same condition purchased with full package.
DO YOU BUY MY BAGS?
Yes we do buy cash if you don't wish to wait for your item to get sold. find out what we buy here