How do you know that it’s an authentic item?
With THE CLOSET you can shop with confidence, before any item is posted to The Closet website or sold through our shops, it is SYSTEMATICALLY meticulously checked by our highly qualified authenticators to guarantee compliance and authenticity. We Offer you a lifetime money back (full refund) if not authentic. In addition, we provide THE CLOSET Authenticity certificate with all our orders.
How can I order?
If you are interested to order an item from The Closet, you can place an order online with simple check out steps, download our APP or visit one of our retail shops in Dubai or Abu Dhabi
Do you give discount?
All our prices are fixed, however if item didn't get sold after 2 months there's a possibility of price reduction. Shop our Sale
How can I pay for my order?
UAE: we offer cash on delivery, and accept visa and master cards, wire transfer and Tabby at the shops and website.
Rest of the world: We ;accept visa and master cards at the website and bank transfer.
How long it takes to receive my order?
We ship your order within 48 hours of receiving your order, where transit time as follow;
- UAE: Same and next day delivery.
- GCC: 2 to 3 days.
- Rest of the world: 2 to 4 days.
Do you offer International shipping?
Yes, we ship worldwide for free through DHL for orders value $850 and above (AED3000) and for orders below $850 we charger AED150 for shipping. We are shipping within 48 hours after receiving your payments (excluding weekends and public holidays) whereas the transit time is as follows: GCC from 2 to 3 days and rest of the world from 2 to 4 days.
How much you charge for shipping and delivery?
We offer free delivery and shipping for orders value of AED3000 ($800) and above
For orders below AED3000 we charger AED30 for local delivery in UAE and for international AED150
Who will pay for customs?
Customs fee is paid by customer at his/her country, as much as we would like to help you decreasing or waving customs, we mark all our shipments as “used item” however due to strict customs regulation and shipment insurance we have to declare the true value of the shipment and won’t be able to mark it as a “gift”
What is your return and exchange Policy?
Shop sales are final, no returns, no exchange, nor refund due to the natural of the consigned item (Used).
Online orders (Local & International): If you are not satisfied with your purchase, you may return it for a full refund within 3 daysof the date received in the same condition, full packing (dust bag, cards...etc), and the closet's black secuity tag MUSTbe attached to accept returns. We will issue refund within 24 hours of receipt and all refunds will be done only through the original method of payment.
For international orders returns, a tracking number must be provided. In order to avoid unnecessary returns,please read the description and view the photos carefully and do not hesitate to ask more questions and request more photos.
Watches:Warranty of 3 days from the date of purchase (When watch is found to be in not proper working order.Proof of purchase is required.Exchange for equal value or more.Watches must be in same condition purchased with full package.
What If the item got damaged from personal usage, will you fix it for me?
The Closet is not liable for the possible outcome of the item from personal usage, and that further issue towards the item should be addressed to the manufacturer (authorized dealer of the brand).
Do you charge VAT? (Value added tax)
Yes, The Closet is required by law (Law 52-2017, article 29) to collect VAT for UAE orders only.
Can I pay for my orders in installments?
You can use Tabby or Tamara in checkout and split your payments to 4 at 0% with Tabby
Based on what you determined the price of the item?
Our buying team set prices based on our selling history of similar items and considers retail price of the item, condition, color, style and current fashion trends.
Do you buy my bags?
Yes we do buy cash if you don't wish to wait for your item to get sold. find out what we buy here
How Long is your consignment agreement?
Our consignment agreement is minimum of 60 days.
What is your commission?
Our commission is as low as 20% only up to 40% on used shoes, contact us for more info.
How I can sell my items with you?
Kindly visit our sell with us page for full details. click here